We strive to provide prompt, helpful and friendly support. Please contact us with any questions you have about using our products.

Support is provided

• For the purchased product used on a website with a valid and active license
• For a period of one year from date of purchase
• Via our help desk for private, one-on-one help

Support includes

• Answering questions about using the features of our or plugin
• Fixing bugs found in our products
• Response within 6 hours, Monday – Friday, 9am to 6pm EDT. Excluding major US holidays.

Support does not include

• Any type of assistance with coding or design (we can refer you to a professional)
• Help with third-party plugins (please contact the plugin author)
• General WordPress support (use the WordPress Support Forums)
• Providing compatibility with older versions of WordPress or dependent plugins

When making a support request please provide a concise 10 word summary of your problem, accompanied by a thorough description of your problem or question. Please make sure that WordPress, your theme, and all of your plugins are running the latest versions available.