We strive to provide prompt, helpful and friendly support. Please contact us with any questions you have about using our products.
Support is provided
- For the purchased product used on a website with a valid and active license
- For a period of one year from date of purchase
- Via our help desk for private, one-on-one help
- Answering questions about using the features of our or plugin
- Fixing bugs found in our products
- Response within 6 hours, Monday – Friday, 9am to 6pm EDT. Excluding major US holidays.
Support does not include
- Any type of assistance with coding or design (we can refer you to a professional)
- Help with third-party plugins (please contact the plugin author)
- General WordPress support (use the WordPress Support Forums)
- Providing compatibility with older versions of WordPress or dependent plugins
When making a support request please provide a concise 10 word summary of your problem, accompanied by a thorough description of your problem or question. Please make sure that WordPress, your theme, and all of your plugins are running the latest versions available.